Alerts
Slack
Alerts and the daily summary in a Slack channel.
Integration guide
SMS and phone call alerts when your website goes down
Get a text for critical problems and a short automatic call when a site goes down. Each person gets them on their own verified number.
Overview
What the SMS and phone calls integration does
What it does
- Texts each chosen person when a critical problem opens. Visual changes and warnings never go by phone.
- Calls when a site or page stops answering. The recovery comes as a text only.
- Counts towards a monthly allowance: Growth includes 50 SMS or calls a month and Agency 200. When it is used up, alerts go by email and Slack only until the 1st.
Before you start
- A paid Growth and Agency plan. The 14-day free trial does not include SMS or calls; they start with a paid plan.
- Owner or admin role to add the phone channel.
- Each person who should get texts or calls verifies their own mobile number.
Setup
Set up SMS and phone calls step by step
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Step 1
Verify your mobile number
Each person opens Settings → Profile, enters their mobile number and types the 6-digit code Rookflare texts them. Only mobile numbers are accepted.
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Step 2
Add a phone channel
Open Notifications → Channels, select “Add channel” and choose Phone. Turn on “Send SMS for critical alerts”, “Call me when a site goes down” or both, and tick who gets them.
The “Add a notification channel” dialog with Phone selected and its fields filled in with sample data. -
Step 3
Check the channel and the allowance
The channel shows “SMS and calls” with the number of people. Phone channels have no test message; the card on the Channels tab shows how many phone alerts this month has used.
A Rookflare text message about a critical server error 500 on the Northwind Shop checkout page, and the phone alerts usage card. -
Step 4
Choose which alerts each website sends
On the Alert preferences tab, pick the lowest severity that alerts for each website (Critical, High, Medium or Low) and whether resolved notices and the daily summary go out. Visual changes to review follow the same setting.
Troubleshooting
If it does not work
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Someone gets no texts
They have no verified number yet. People without one can be chosen and start receiving alerts once they verify in Settings → Profile.
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“This month’s phone alerts are used up”
The monthly allowance is spent. Email and Slack alerts still go out, and phone alerts start again on the 1st.
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The verification code does not come
Wait a minute before asking for a new code; Rookflare allows a few codes per hour per person and number. Check that the number is a mobile number with the right country code.
What counts as a phone alert?
Each text or call to one person counts as one, so a critical issue texted to two people uses two. Failed sends do not count.
When does Rookflare call instead of texting?
Only when a site or page stops answering, if the channel has calls turned on. Every other critical problem comes as a text.
Can we use a shared on-call number?
Phone alerts go to the verified number of each chosen team member. A shared phone works if it belongs to a team member who verified it.
Start monitoring your website
Add your address, pick the pages and approve the first scan as your baseline.
Plans start at €19 per month. Prices are provisional.